The age old adage of "the customer is always right" is thrown around a lot in conversations about how to provide great service, but what does it mean in reality? What are concrete ways to show a customer that she's always right? Tiffany recently switched telecommunications providers. She made the move from a big, national Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by NYPhotographic A chill may be in the air, but sales are about to heat up as the holiday season explodes at the start of November. Everyone in customer Keep Reading...
There are certainly a good number of cases that come through customer service because customers' errors have created problems for them or another company has dropped the ball, leaving them in a bind. They then reach out to us, hoping that something can be done in order to fix the situation. While not every case Keep Reading...
We've all seen them: the stories of outstanding customer service that hit social media and suddenly grow to an audience of epic proportions. It's fantastic and it's fun, but it seems unattainable. The customer service equivalent of hitting the lottery. And we may blame our heretofore lack of viral-worthy opportunities on our perception that our Keep Reading...
Whenever a customer encounters anyone from your business, what do they want to hear? In simplest terms, they want to hear “Yes”. If a customer has a need or a want, hearing “Yes” not only meets their immediate expectations, it also makes them feel special. Customizing the customer experience for the needs of each individual Keep Reading...
Reading inspiring customer service stories are an excellent way to focus our efforts on wowing our customers and remind us to connect with them whenever possible. Here are three such stories. The first involves a customer by the name of Kelly Kinkel. She had purchased a coat from online retailer, Zulily. However, when it arrived, Keep Reading...
Before anything else, preparation is the key to success. --Alexander Graham Bell Summer has ended and fall is in the air. That means that the busiest time of year for customer service, the holiday season, is rapidly approaching. Is your team ready for the increased workload that’s soon to begin? Train [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" Keep Reading...
Customer service is not that different than other areas of our lives: it's more fun when we are energized and feeling like our best selves. Our customers feel that energy and enjoyment from us and it becomes contagious, energizing them and making them feel happier for having interacted with us. But how do you keep Keep Reading...
When people are asked to list off industries from which they expect great customer service, car rental companies might not be on the shortlist. But the opportunities for excellent customer service abound and great customer service employees, like John Goodlett, know it. This summer, Coty Vincent was the victim of a traffic accident at the Keep Reading...
Even as more and more service issues get routed through digital channels, interaction with customers over the phone is still at the very heart of customer service. A lot of providing that service relies on the extensive training representatives get on both the company and its products and the adoption of the corporate culture. However, Keep Reading...
