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So far FuseDesk has created 250 blog entries.

How do I set my Chat Availability in FuseDesk?

When FuseDesk Live Chat is active, you'll see a Chats tab in your FuseDesk sidebar and a chat icon right under your name at the top of the sidebar. Clicking the chat icon by your name will toggle your availability on and off. When you login to FuseDesk, you'll want to actively toggle yourself as [...]

How can I customize FuseDesk’s Live Chat for Infusionsoft?

FuseDesk's native Live Chat for Infusionsoft allows you to customize the appearance of the chat widget as well as a few other settings. First, make sure you setup a new Live Chat configuration. Then, click into it to customize your chat widget options. Default Chat Department Live Chat Widgets can be linked to a default department [...]

How do I setup FuseDesk Live Chat for Keap and Infusionsoft?

Chatting with your Keap and Infusionsoft Contacts right on your website is as easy as can be with FuseDesk's native Live Chat for Keap and Infusionsoft. To get started: Login to your FuseDesk App and click Chat Settings under Settings Click the green Live Chat + button Configure your chat widget and settings Copy the [...]

Help Desk Migration – A Seamless Move to FuseDesk

Help Desk Migration is a data migration solution that allows to quickly and accurately move the support records from your previous help desk to FuseDesk. When upgrading to a new support ticketing platform, you need to transition tons of help desk data. This can be a burdensome process for those not familiar with it, but [...]

Automatically Ignored Emails in FuseDesk

To help you focus on actual emails from real prospects and customers, we have a number of built in automatic filters in FuseDesk to detect and ignore auto-responders, auto-generated emails, and out of office like emails. Any emails that look like these kind of automated emails will be discarded into the Trash for you. Specifically, [...]

2018-05-29T13:52:16+00:00Emailing, Help, Setup|0 Comments

Creating an API Key in FuseDesk

Ready to integrate your third party app to FuseDesk? The first thing you'll need to do is setup an API Key. You'll need to be an Infusionsoft or FuseDesk admin to manage API Keys. In your FuseDesk app, click into API Keys under Settings. Click on + New Key Add any API Key Name you [...]

Inline Images, Signatures, Sizing, Notifications, and More – FuseDesk 3.10 Updates and Improvements

Welcome to the latest version of FuseDesk, v3.10! Like all of our releases, this update includes some major updates, some minor updates, and some bug fixes of note. Inline Images, Gravatars, Alignment, Signatures, and Sizing HTML Email Templates now support inline/embedded images so you can add things like your company logo or social media icons [...]

HTML Emails in FuseDesk

FuseDesk Supports clean HTML email both from your customers and back out to your customers. Email HTML is limited to basic formatting like bolding, italicizing, and coloring text; and using simple lists. You can even drag and drop or insert images! Rich HTML is available whether you're replying via email on a case view, from [...]

2017-07-28T09:25:08+00:00Emailing, Help|0 Comments