FuseDesk

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So far FuseDesk has created 228 blog entries.

How do I setup FuseDesk Live Chat for Infusionsoft?

Chatting with your Infusionsoft Contacts right on your website is as easy as can be with FuseDesk's native Live Chat for Infusionsoft. To get started: Login to your FuseDesk App and click Chat Settings under Settings Click the green Live Chat + button Configure your chat widget and settings Copy the script and paste it [...]

Help Desk Migration – A Seamless Move to FuseDesk

Help Desk Migration is a data migration solution that allows to quickly and accurately move the support records from your previous help desk to FuseDesk. When upgrading to a new support ticketing platform, you need to transition tons of help desk data. This can be a burdensome process for those not familiar with it, but [...]

Automatically Ignored Emails in FuseDesk

To help you focus on actual emails from real prospects and customers, we have a number of built in automatic filters in FuseDesk to detect and ignore auto-responders, auto-generated emails, and out of office like emails. Any emails that look like these kind of automated emails will be discarded into the Trash for you. Specifically, [...]

2018-05-29T13:52:16+00:00Emailing, Help, Setup|0 Comments

Creating an API Key in FuseDesk

Ready to integrate your third party app to FuseDesk? The first thing you'll need to do is setup an API Key. You'll need to be an Infusionsoft or FuseDesk admin to manage API Keys. In your FuseDesk app, click into API Keys under Settings. Click on + New Key Add any API Key Name you [...]

Inline Images, Signatures, Sizing, Notifications, and More – FuseDesk 3.10 Updates and Improvements

Welcome to the latest version of FuseDesk, v3.10! Like all of our releases, this update includes some major updates, some minor updates, and some bug fixes of note. Inline Images, Gravatars, Alignment, Signatures, and Sizing HTML Email Templates now support inline/embedded images so you can add things like your company logo or social media icons [...]

HTML Emails in FuseDesk

FuseDesk Supports clean HTML email both from your customers and back out to your customers. Email HTML is limited to basic formatting like bolding, italicizing, and coloring text; and using simple lists. You can even drag and drop or insert images! Rich HTML is available whether you're replying via email on a case view, from [...]

2017-07-28T09:25:08+00:00Emailing, Help|0 Comments

Moving Authorize.net Receipts out of FuseDesk

Authorize.net receipts (like PayPal receipts, order confirmations, and many other "notification" like emails) aren't support tickets and shouldn't be cluttering up your help desk. To send your authorize.net receipts somewhere besides FuseDesk: Log into your Authorize.net Merchant Interface at https://account.authorize.net Click User Profile in the main left side menu. Click Edit Profile Information. Change the [...]

How do I search for an Email in FuseDesk?

To search for an unassigned email, head to Unassigned. To search for a trashed email, head to Trash. From either the Unassigned and Trash views, simply start typing the text you're looking for in the Search box to filter your emails and find just the one you're looking for. After you type enough characters, we'll even start to highlight [...]

2017-06-01T15:28:51+00:00Emailing, Help|0 Comments