FuseDesk

/FuseDesk

About FuseDesk

This author has not yet filled in any details.
So far FuseDesk has created 263 blog entries.

Fix Your Funnel (FYF)

Seamlessly integrate text messaging into Infusionsoft for your business. Send Conversation Starting Text Messages from Campaign Builder ALL sales happen in conversations. You want more sales? Have more conversations. Stop pushing people to buy and start engaging them in text message conversations and watch your profits soar! Drop a couple text messages that ask [...]

AccessAlly

Tap Into the Power of Keap and Infusionsoft Right In Your Membership Site with AccessAlly Every member is unique, so why not use the data you have about them to treat them individually based on their actions? With AccessAlly you can! Members Can Update Their Credit Cards Use an auto-login link to have members [...]

How does FuseDesk work with the AccessAlly for WordPress and Infusionsoft?

FuseDesk works beautifully with your AccessAlly Membership Site, LMS, or Online Course and helps your members (i.e. Infusionsoft contacts) to easily open new support tickets, start live chats, or view their existing support tickets. Follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk's plugin for WordPress, your logged in members will [...]

Automation Recipe: Upgrade Membership

When a member reaches out and wants to upgrade their membership or subscription with you, your team can easily handle this with FuseDesk automation by simply applying a FuseDesk Case Tag. This works beautifully for membership sites like Memberium, CustomerHub, or AccessAlly, and plays wonderfully with Infusionsoft's native e-commerce subscriptions. Getting Ready Let's put a [...]

Automation Recipe: Cancelling a Membership or Subscription

When a member emails in and wants to cancel their membership or subscription with you, your team can easily handle this with FuseDesk automation by simply applying the right FuseDesk Case Tag. This works beautifully for membership sites like Memberium, CustomerHub, or AccessAlly, and plays wonderfully with Infusionsoft's native e-commerce subscriptions. Getting Ready Let's put [...]

How can I tell if an SMS Text Message was Delivered?

FuseDesk Chat Messages may be able to show you the delivery status of a message, i.e. if it was sent, delivered, or encountered an error during delivery. Delivery Status is only supported by some platforms and if we have delivery data, we'll show it to you in the chat view. While a message is sending [...]

The Chat Insights You Need to Delight

FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based [...]

Case Ratings and Feedback in FuseDesk

FuseDesk can automatically follow up with your customers after you close their case and ask them for feedback. Simple head to Departments under Settings and select a department to configure. Head on down to Ratings and Feedback. The Feedback Delay determines how long after a case is closed you’d like us to ask for feedback. By default [...]