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So far FuseDesk has created 259 blog entries.

How does FuseDesk work with the AccessAlly for WordPress and Infusionsoft?

FuseDesk works beautifully with your AccessAlly Membership Site, LMS, or Online Course and helps your members (i.e. Infusionsoft contacts) to easily open new support tickets, start live chats, or view their existing support tickets. Follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk's plugin for WordPress, your logged in members will [...]

Automation Recipe: Upgrade Membership

When a member reaches out and wants to upgrade their membership or subscription with you, your team can easily handle this with FuseDesk automation by simply applying a FuseDesk Case Tag. This works beautifully for membership sites like Memberium, CustomerHub, or AccessAlly, and plays wonderfully with Infusionsoft's native e-commerce subscriptions. Getting Ready Let's put a [...]

Automation Recipe: Cancelling a Membership or Subscription

When a member emails in and wants to cancel their membership or subscription with you, your team can easily handle this with FuseDesk automation by simply applying the right FuseDesk Case Tag. This works beautifully for membership sites like Memberium, CustomerHub, or AccessAlly, and plays wonderfully with Infusionsoft's native e-commerce subscriptions. Getting Ready Let's put [...]

How can I tell if an SMS Text Message was Delivered?

FuseDesk Chat Messages may be able to show you the delivery status of a message, i.e. if it was sent, delivered, or encountered an error during delivery. Delivery Status is only supported by some platforms and if we have delivery data, we'll show it to you in the chat view. While a message is sending [...]

The Chat Insights You Need to Delight

FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based [...]

Case Ratings and Feedback in FuseDesk

FuseDesk can automatically follow up with your customers after you close their case and ask them for feedback. Simple head to Departments under Settings and select a department to configure. Head on down to Ratings and Feedback. The Feedback Delay determines how long after a case is closed you’d like us to ask for feedback. By default [...]

How do I send a new SMS/Text from a Case?

,Note: At this time SMS is invite only, but... you can Contact Us and request early access to SMS if you're interested! You can easily send a new outbound SMS/Text message to your customer right from a case in FuseDesk. Click on the SMS tab on the Case Actions, write your message, and click Send! Alternatively, [...]

How can I tell who deleted an email?

When an unassigned email is Ignored or marked as Spam, it'll end up in your Trash. Hovering over an item in your Trash will show you who deleted the email and when it was deleted. Emails that don't have ignored data, for example auto-responders, won't show who ignored them. In addition, emails ignored by an Automation [...]

2019-03-26T10:46:32-07:00Trash|0 Comments

Pre-Setting a Visitor’s Name on Live Chat

If you already know some information about your website visitors, for example if they're logged into your membership site, you can easily pre-set their name for Live Chat using some ninja Javascript code. To make sure your code runs after our live chat has had a chance to initialize, use our FuseDesk Chat Namespace (FuseDeskChatNS) [...]

2019-03-19T16:59:42-07:00Live Chat|0 Comments

Viewing and Printing Invoices in FuseDesk

You can view and print your invoices in FuseDesk right from the Billing page. Navigate to Billing under Settings and click on Invoices. From the invoices page, you'll see a list of your invoices with your most recent invoice up top. If a balance is due on an invoice this will be indicated right below the invoice. Viewing [...]