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So far FuseDesk has created 223 blog entries.

How can I quickly tell what Department or Rep a Case is assigned to?

Figuring out what rep or department a FuseDesk Case is assigned to is easy both from the Case Queue as well as from the Case View. In a Case Queue, simply look at the green labels underneath the case. If you have more than one department and are in a rep's queue, we'll show a [...]

2018-09-05T14:01:13+00:00Cases|0 Comments

How do I set my Chat Availability in FuseDesk?

When FuseDesk Live Chat is active, you'll see a Chats tab in your FuseDesk sidebar and a chat icon right under your name at the top of the sidebar. Clicking the chat icon by your name will toggle your availability on and off. When you login to FuseDesk, you'll want to actively toggle yourself as [...]

How can I customize FuseDesk’s Live Chat for Infusionsoft?

FuseDesk's native Live Chat for Infusionsoft allows you to customize the appearance of the chat widget as well as a few other settings. First, make sure you setup a new Live Chat configuration. Then, click into it to customize your chat widget options. Default Chat Department Live Chat Widgets can be linked to a default department [...]

How do I setup FuseDesk Live Chat for Infusionsoft?

Chatting with your Infusionsoft Contacts right on your website is as easy as can be with FuseDesk's native Live Chat for Infusionsoft. To get started: Login to your FuseDesk App and click Chat Settings under Settings Click the green Live Chat + button Configure your chat widget and settings Copy the script and paste it [...]

Help Desk Migration – A Seamless Move to FuseDesk

Help Desk Migration is a data migration solution that allows to quickly and accurately move the support records from your previous help desk to FuseDesk. When upgrading to a new support ticketing platform, you need to transition tons of help desk data. This can be a burdensome process for those not familiar with it, but [...]

Automatically Ignored Emails in FuseDesk

To help you focus on actual emails from real prospects and customers, we have a number of built in automatic filters in FuseDesk to detect and ignore auto-responders, auto-generated emails, and out of office like emails. Any emails that look like these kind of automated emails will be discarded into the Trash for you. Specifically, [...]

2018-05-29T13:52:16+00:00Emailing, Help, Setup|0 Comments

Creating an API Key in FuseDesk

Ready to integrate your third party app to FuseDesk? The first thing you'll need to do is setup an API Key. You'll need to be an Infusionsoft or FuseDesk admin to manage API Keys. In your FuseDesk app, click into API Keys under Settings. Click on + New Key Add any API Key Name you [...]