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So far FuseDesk has created 279 blog entries.

Coaching Support Reps with Slack

Coach your customer support, sales, or success team using FuseDesk's powerful Slack integration. With this automation, your coaches, mentors, and managers can keep an eye on select cases to provide live feedback to your team as needed. For example, as you onboard a new team member, you can have each of their replies shared directly [...]

2020-02-19T08:27:50-08:00Automation Recipes|Comments Off on Coaching Support Reps with Slack

Connecting Facebook Messenger to FuseDesk

Ready to connect Facebook Messenger to your FuseDesk App? FuseDesk's native Facebook Messenger integration allows your customers and prospects to message your Facebook Pages and get the support they deserve right from your team in FuseDesk. When a new message comes in to a connected Facebook Page, a Chat will be created in FuseDesk. Your [...]

2020-02-13T16:33:04-08:00Chat, Chat Settings, Facebook Messenger, FuseDesk Chat|Comments Off on Connecting Facebook Messenger to FuseDesk

Live Chat Automation in FuseDesk

If you'd like to automatically greet visitors on your website with custom live chat messages, you can create a FuseDesk Automation to do just that! Head on over to Automations under Settings and click to Add New. Select "A visitor is on your site" as the When, enter a Name for your Automation and then click [...]

Workflow Automation in FuseDesk

In FuseDesk, you can easily automate multi-step workflows by leveraging FuseDesk Automations. Your FuseDesk Automations for Workflows will typically be triggered by your team applying a FuseDesk Case Tag, replying with a specific Email Template, or using a specific Note Template. Let's say that your team gets work orders for website change orders. A new [...]

Post-Purchase Welcome Calls

One great way to reduce refunds, returns, and chargebacks - and delight your customers - is to have your team reach out and call your new customers after they buy from you. Not only does a welcome call delight your customer, but it can solve many of the biggest challenges with onboarding a new customer. [...]

Attaching Files to New Cases Created from WordPress

When you're using the fusedesk_newcase shortcode on your WordPress site, you can optionally enable file uploads. To do so, in your short code, set the attribute fileupload="yes" Files will be uploaded and stored on your WordPress install and a link to the files will be included in the FuseDesk case. You should likely not enable [...]

2019-11-12T15:01:10-08:00FuseDesk WordPress Plugin|Comments Off on Attaching Files to New Cases Created from WordPress

Viewing Team Cases with the FuseDesk WordPress Plugin

Once you've installed FuseDesk's free WordPress plugin, your logged in users/members can view their team's cases using the [fusedesk_teamcases] shortcode. This will display a table of cases. You'll typically use this when your CRM or Membership Site supports parent / child logins or linked users / teams. The fusedesk_teamcases shortcode currently supports: Memberium iMember360 Wisp [...]

2019-11-12T10:54:37-08:00Cases, FuseDesk WordPress Plugin, Membership Sites|Comments Off on Viewing Team Cases with the FuseDesk WordPress Plugin

Viewing Cases with the FuseDesk WordPress Plugin

Once you've installed FuseDesk's free WordPress plugin, you can enable your logged in users/members to view their cases using the [fusedesk_mycases] shortcode on a page. This will display a table of cases. [fusedesk_mycases] works perfectly by itself, but also supports the following optional parameters: columns: A comma delimited list of which columns to show. Choose [...]

2019-11-12T09:57:12-08:00Cases, FuseDesk WordPress Plugin, Membership Sites|Comments Off on Viewing Cases with the FuseDesk WordPress Plugin